I ordered my frames on 27th February and by march 11th I was starting to get concerned as I hadn't heard anything and there was hardly any information given on my account, only that the item hadn't been dispatched. I emailed and a few hours later I got a reply saying that the frame was out of stock and I could choose an alternative and my order would be updated ASAP. Nowhere on the website or when I ordered did it state that the frame was out of stock and nobody got in touch with me to tell me, it was only when I emailed. I emailed again to state that I need the glasses my a certain date, and would I still have them, I also emailed an alternative frame. Nobody got back to me so I sent several emails. On Thursday13th I got an email to say the frame would be in stock today 14th march, would I like to stick with the original or go forward with the alternative. So even though on 11th I got told my order would be updated urgently, on 13th nothing had happened. I have had to send over 10 emails to get 3 replies, and yet not once have they answered my question of whether my glasses will be with me by 18th march nor had any information really of what is actually going on with my order. Tried calling but it says the phone lines are under going maintenance - that is when I got worried that this was just a scam website, and seems very unlikely that my glasses will ever arrive. All I want now is a refund, this is the worst website I have used.
I really like the choice on misguided, they have some great pieces and the prices are pretty good. However where they disappoint is the service side of things. Each order I have placed recently, there has been a problem with it, the number one problem being that paying extra for next day delivery seems not to actually guarantee next day delivery, rather delivery that is 3 days late. When I have emailed misguided about this, I have often had to send another follow up email as they have not replied to my first, and when they do reply they seem just to come with an excuse or to not actually answer the question. I am still waiting for credit to apply to my account for an order that was lost, and they took over a month to refund me for late delivery - and that is just the tip of the iceberg. As much as I like the clothes on misguided, I have very much been put off shopping with them due to the problems experience.
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