My dishwasher broke down and an Engineer visited on 4 January 2011. The standard story, he had to oder some parts! I was phoned at a stage and informed that one of the parts has arrived but that they are waiting for another part. The Engineer eventually arrived on On 1 March and repaired the dishwasher. The machine broke down 1 week later, same issue as before. The new Engineer arrived and had no knowledge of previous work done! and... he has to order a part!
When you attempt to contact them it is like speaking to a robot, Extremely poor customer service and misleading claims
In the FAQ section of Repaircare.co.uk site, there is a section about the ordering of spare parts. This states that "parts will be sourced to the engineer within 3 working days (subject to availability)". However, when I questioned this when I called, the phone operator said that "engineers take delivery of parts once a week", so the claim on website is false advertising.
PLEASE NEVER USE THEM!
Fuming found this review useful
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