I made a booking for return trip to iow from Portsmouth but my error I booked it the wrong way round. I realised this error and rang 5mins later yo correct this I was charged another £131.22 on top of the £172.57 I had already paid. The operator would only enquire about a refund if I agreed to pay the additional cost, the refund is only £62 - which I haven't had confirmation of yet. Also my amended times email was incorrect and still showed the wrong journey. Definitely wont be using a ferry again, expensive, unhelpful, quite rude and a rip off
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