GLENDA CRAGG´s profile

Reviews (2)

Reliant Direct

Great sales people but very rude, abrupt and unhelpful customer serice!

Placed our first ever order with these guys for a top of the range Samsung TV, first impressions, great! Very nice and helpful sales person who did us a great deal, better than we could find anywhere else!! First TV had a fault, contacted them and they arranged to replace within 5 days, brilliant service we thought! Unfortunately when the second TV turned out to have a very annoying fault also and thus we decided we would prefer a full refund (given this was set 2 all in the space of under 3 weeks), things went downhill VERY quickly.No more dealing with a salesperson, only a very rude customer service individual who appeared to take our issue very personally, acting like a petulant child and taking great pleasure informing us that there was nothing they could do as Samsung would not allow the Television to be returned and the matter was now closed, so basically tough luck!
Fortunately we decided to take the matter direct to Samsung, who couldnt have been more helpful and said they would of course accept the television back and tell the Retailer to offer us a full refund.....in fact as it turned out, they had never refused to accept the set back in the first place, so it appeared Reliant Directs Customer services simply didnt want to help us out on this occasion.Now whether that is actual Reliant Direct policy or simply one individual given too much power is hard to say? Anyway we eventually had the television collected and a week later a full refund was offered.....big relief to say the least. In the end we decided to keep our old television and buy something completely different!! So to sum up, great sales people, great deals, but horrible customer service! All in all, our worst online experience in over 10 years.

13 December 2013

Reply from Reliant Direct.co.uk

Please accept our apologies for any inconvenience caused, we will always offer the best course of action to resolve an issue with a product as quickly as possible.

Although no confirmed fault was found by an authorized engineer, a replacement unit was offered, but at your request a complete refund was issued.
We are disappointed that we have not been able to fulfill your order and obtain your complete satisfaction on this occasion.

31DOVER

5 Star WOW for service!

First time using this site, and certainly not my last........best prices I could find on the web and delivery was next day, under 20 hours!!!I never leave feedback on these types of sites, but I suppose there's a first time for everything :-) Could not recommend more highly *****

GLENDA CRAGG´s profile

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GLENDA CRAGG
Reviewer
United Kingdom

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