After needing a replacement for my hand held shower head, I tried ordering one through the company. I was sad to see they no longer carried the finish I needed, brushed nickle, but I did want the same shower head. I really like the quick release from the water supply to drain the line. The photo on the web site showed the identical unit, so I ordered it. Much to my surprise, it wasn't what I received. It was a standard screw on shower head. I was pretty upset, having paid twice what I would have had I bought the same thing locally, so I called. Hudson Reed was very receptive and after sending them a picture of what the shipped me, they fully refunded my payment. Too bad they got rid of that style, it was great. I was told they would fix the web site.
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