I ordered a AEG washer/dryer from John Lewis who promptly took my payment on the same day and emailed to say that the machine had been dispatched and would be with us in four days. A week later no machine so I contacted their customer service only to be told that the manufacturer are still waiting for the machines from their factory and we would not be getting it for a further week. We cancelled the order and found the same deal on ao.com, who could guarantee next day delivery (at a small cost). They also contacted us to let us know when the courier would be arriving and he then gave us a call when he was on his way. All in all we had a really helpful and efficient sales person when we placed the order and the machine turned up when they said it would. I would recommend ao.com to anyone.
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