I was with sky digital for both broadband and home phone and thought i would change over to BT for there broadband and home phone as you were getting free BT sports with the broadband.However i got connection date of the 2nd of july to begin with and waited on home phone and broadband connecting it never happened.I phoned BT up and they say them and sky had problems getting the number over it would have to be another date now i accepted thinking minor problem and got a date of the 18th july,then that date came along broadband come on but no house phone i waited for another few days before i phoned them up and got told there were more problems and would be another date.i thought about it then says can i speak to a manager higher up they come on the phone and says that they could not connect me unless i pay £100 i says to them i could not afford this and got told they could not do nothing more unless i pay £100.I was very angry with them considering they had cut my broadband and home phone from sky and were not bothered to much,there customer service is a shambles the way they work with customers is not in this world and there was no communication what so ever regarding any problems with service i was left with no broadband and house phone and my child also had an accident in which case i needed to phone ambulance from my neighbours house otherwise i would have been in bother.All in my experience with BT was very upsetting and would never think of using them in the future,i took a complaint further and got a flimsy £40 for all the inconvenience they caused to myself and my family thanks BT for nothing.I now am back with sky broadband and phone to whom are very customer focused and much better to deal with.
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