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Reviews (3)

Bed SOS

Websie stock not updated.

Ordered a bed. Order was processes. Next day found out the item was actually out of stock. At least refund was quick.

05 February 2014

Reply from bedsos.co.uk

Hi J____,

I have looked in to your order and can see that the order was placed at 8:37pm. Unfortunately we do not have staff in at this hour, as we close after 5pm. The order was not processed until the following morning. Looking at the notes, Eleanor informed you of the issue at 8:21am, which is well before our 9am opening time. A refund was issued on the same day, minimising further inconveniences to yourself.

Our stock is checked regularly, however on this occasion there seems to have been a human error, and the stock for the product you ordered was not removed from our website - which is why the error occurred.

We apologise for any inconvenience caused.

Kind regards,
Danny

Mr Memory

Great customer service.

Thank you for great customer service.

13 September 2013

Reply from Mr Memory

Good Morning,

Thank you for leaving a review.
I am so glad you find our overall service 'great'.
We look forward to supplying you again.

Zoe Killick - Account Manager

Auto Europe UK

Quality for a good price.

New car, well known hire company, good communication and best of all a very good price.

J___´s profile

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J___
Reviewer
United States

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