I am always wary of using printing companies for the first time as I have established links with local printers over many years of working with them. However new budgetry constraints associated with working in charity sector meant I felt I should check out the apparent excellent value available on the web. Stationery Direct's web site is very efficient with immediate quotations. Yes the options are limited for instant quotes - but for general use and probably 70% of what most would need this company seem excellent. I even noticed when my order came through that it was assigned a quality checked card with individual number. Also I really appreciated that I wasnt charged additional price to delivery to N Ireland. I understand that they actually absorbed this cost on this one occasion as I was a new customer. Also I could get on the phone when my email went to span and I thought i hadnt been sent one - got speaking straight to the really helpful guy who suggested what might have happened - and indeed he was right. Excellent customer service. Yes it was only one order for letterheads - but it won't be my last. These guys really deserve to do well.
I rarely ever take time to fill in these customer survey things - but decided immediately I'd bought additional RAM for my Mac that I was going to this time. I'm not a tech person and I've never replaced RAM in a computer in my life - so I was wary especially as it was an old Mac Book. But the really well clued in live chat feature on their site was first rate. Even with complicated Q's about whether I could exceed the official Mac guide for amount of RAM. Honestly praise where its due - I probably wont need Orcas services often but I would go immediately there. Next day delivery (officially 3-5 days) but dispatched within v short time of order. 5 star service all round.
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