DeeDee´s profile

Reviews (3)

Good but room for improvement

Love the style of clothing and the variety available. Slightly overpriced but perhaps more chic than Primark.
11 days for my refund to be processed this time. Getting better but still not as efficient as ASOS.

02 September 2013

Reply from

Hi DeeDee,

Thank you for your feedback and I am sorry to hear that you are upset with the service you have received.

I am really sorry that you are not happy with the returns process, we do ask that customers allow up to 21 days for a refund to be fully processed. All parcels are processed in the order in which they are returned from Royal Mail. Kindly note, our free returns label is a 2nd class label which can at times take slightly longer to reach us.

We are working hard to improve this service, to make shopping more enjoyable and straight forward for our customers.

I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.

Kind regards,


Awful company- stick to more established sites

Products are cheap looking and of poor quality. Customer service is a joke. I waited 6 weeks (and numerous calls and emails) for them to process my refund...then products were returned to ME as love clothing hasn't bothered to pay for their own postage contract....
Ugh.... Too much hassle for things you can get from, Missguided, Topshop and even Primark. Save yourself the hassle.

Chemist Direct - UK's Online Pharmacy. Fast, discreet & secure.

Excellent customer service

I price checked across the Internet: could not find my md formulations products cheaper anywhere else.
Order process is smooth and uncomplicated, payment processed immediately.
Lastly, products arrived less than two days later ( even on standard delivery).
Definitely will use this company again!

DeeDee´s profile

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United Kingdom