After being with TalkTalk I had become accustomed to a poor connection, poor service and even worse communications. Within 12hrs of being set up on Plusnet they managed to fix an issue that TalkTalk floundered on for 8 months! The customer service advisor that I spoke to at Plusnet personally monitored and fixed the aforementioned issue (no dial tone on the landline) within a day, beats my old experiences of being fobbed off and call records mysteriously going missing hands down.
Plusnet FTTC Speeds (Day 2 of 14 for line attenuation)
66 Mbps Download
17 Mbps Upload
TalkTalk FTTC Speeds (Month 8 of my 18 month sentence, which I cut short.)
24 Mbps Download
6-8 Mbps Upload
That and the pricing on the Unlimited packages differs between the two companies I've had experience with. Plusnet £30.11p/m and TalkTalk £45.60p/m, so I'm paying less for a better service ...magic!
Another bonus is that they have UK call centres vs the Indian based ones i'm used to. (can't understand most of them to save my life, no offence)
My previous ISP was banished, without issue or a MAC code, by Plusnet.
I'm starting to see why they've won so many awards! RECOMMENDED!!!!
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