I ordered a bowtie and cummerbund set, online, then asked if the VAT could be taken off as we are outside the EU, I was told that they did not offer this service. I dont think it is a service but a legal obligation! I then rang customer service to see if I could add to my order by doubling it, as only 30 minutes had passed since my order was placed.
I was told that was not possible as the order was already packed.....hmm. If it was packed and shipped on that day, i am dissapointed that it has yet to get to me.
I placed an order for a netbook & accessories with them on Friday 18th for delivery to me in Guernsey before Wednesday 23rd as I needed the item to take with me on a flight. I checked with them on the Friday that the goods would be dispatched on Friday and was told they should be. On Sunday, having had no shipping advice, I emailed them for a tracking number. On Monday 21st I was told that the goods had yet to arrive in their warehouse, and that they had 4 days according to their policy to get them to me. I asked them why they had told me the order should have shipped Friday if they did not have it, and asked them to confirm that they now did have it, and it would be shipped today, Monday via a Next Day Parcel service as promised. They failed to confim that the item was in stock yet, and then told me they did not offer a Next Day service to Guernsey anyway. I asked them why they had taken my order for goods not in stock, charged my card before having the goods, and offering a Next Day service which does not exist. I reveived no response to any of these questions, so cancelled the order. Frankly, I have now lost faith in this Company's promises, and will buy my harware elsewhere in future. My advice to anyone thinking of buying from them is: Don't.
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