Amy Adele´s profile

Reviews (2)

boohoo.com

Order never received

I spend one hundred pounds and more each month with boohoo. On my last order I paid next day delivery to ensure I had the items on time but in was unable to track my order online I emailed boohoo asking them to track it for me, few hours later I had a reply saying that an error occurred so they never recieved it. They asked me if I would like it sent out that day on a complementary next day delivery. I emailed straight back saying yes I would but also that I had already paid for that postage and asked if I would get this back. I had no reply after that until the day I needed the items, I was told that they had missed the cut of time and the soonest I could have what I paid for was 2 days later when I didn't need them. I asked for a full refund and an explanation, I got back an automated response blaming me for not using Facebook or Twitter to contact them :S safe to say I will never use them again

29 October 2013

Reply from boohoo.com

Hi Amy,

Thank you for taking the time to provide your feedback and I am very sorry to hear that this has happened with your order.

Here at boohoo.com we send out thousands of orders on a daily basis. With such a large amount it is inevitable, as with other online shopping sites, that hic-ups can occasionally happen. I can assure you it is only a very small percentage of orders made where problems arise.

When these issues occur our customer service team is on hand to help rectify them as fast as possible.

Kind Regards,
Kelly

Fancy Dress Ball

great product and super fast delivery !!

Loved the costume plus extra's, the delivery tracker was amazing.

Amy Adele´s profile

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Amy Adele
Reviewer
United Kingdom

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