I ordered a Barcelona shirt for my nephew's birthday and provided full address details. The parcel was due to be delivered by DPD but it didn't arrive when planned as the address was 'not known'. Soccerbox had omitted a line from my address on the package - despite me giving them the complete address. Therefore I had to take another day off to wait in for the item the next day.
I phoned Soccerbox to find out why this had happened and was told that they had entered the postcode and used the automated address system (which gives the street address but not the individual flat number), rather than the full address I had given them.
The quality of the item was very good, but this was a real inconvenience.
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