Tom Bourne´s profile

Reviews (1)

Chillisauce.co.uk

Shocking!!!

Recently went on a stag do in Cardiff for my friend who is getting married at the end of the month. The best man had decided to organise the stag do through Chillisauce as it was the easiest way to ensure everyone paid as he had not met the majority of people going. Arrived at the Ibis Budget Hotel in Cardiff. The best way to describe the hotel is budget with a capital B. It's was shocking, rooms were very small and not even clean. To make matters worse Chillisauce in their infinite wisdom had booked us in to double rooms so we all had to share beds!! Just what you want on a stag do!!! There was no contact from Chillisause upon arrival or at any point during the weekend. As part of the package we were supplied with free entry to a number of clubs, some of which we used. We opted to go for the karting on the Saturday, which was a real laugh and located just outside the city centre.
Overall, I had a great weekend, Cardiff is the perfect location for a stag or hen do, loads of great bars and clubs. However, I would strongly advise against booking through Chillisause. We effectively paid £150 per person to go karting and stay in a hotel (sharing a bed with another bloke) which is advertised as £18 per night for a room. Definately one to avoid!!!!!

Hayden Kibble found this review useful

27 August 2013

Reply from www.chillisauce.co.uk

Hi Tom,

Thank you for your feedback. I’m sorry you weren’t happy with some aspects of the weekend that were organised by Chillisauce.

With regards to the Ibis hotel, we deal with a variety of customers with a wide variety of budgets and requirements. As such, we provide the group organiser with a range of accommodation options so they can choose which is most suitable for the group. We do not place stag groups in to double rooms without first confirming this is going to be ok with the leader. In fact, on this occasion as the booking was made only 5 weeks before the event there was not a lot of choice left for accommodation in Cardiff. However, the group leader was offered a 3* hotel with twin rooms but decided to go for the cheaper option of the Ibis with the double rooms. The details of the choices that were made are available on your Member’s Area. The Ibis advertises that their prices are ‘from £18’ however I’m sure you would understand that when booking 5 weeks prior to an event and in peak season you are unlikely to receive that extraordinarily low price.

With regards to not having contact from Chillisauce during the weekend, we provide all the information on the Member’s Area for all participants to see including the itinerary, relevant information, and maps and addresses. In foreign cities, where unfamiliarity can lead to complications, we regularly offer reps and guides. However, we discovered early on in Chillisauce history that guides for UK cities tend to rarely be needed so we discontinued their use in favour of a 24 hour emergency helpline system.

I hope that clears up some of the issues that you found during the weekend. I’m really pleased that you enjoyed Cardiff and the karting and nightlife that Chillisauce provided. Again, I do apologise that you were disappointed with the accommodation this time. We take feedback very seriously and will be discussing your comments with the hotel itself.

Kind regards,

Chillisauce

Tom Bourne´s profile

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Tom Bourne
Reviewer
1935
United Kingdom

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