Cassiano´s profile
Reviews (1)
Pingo Phone Cards
stay away....was never a pleasant experience
Found them online and read the first 3 reviews on google...open an account that was under review for hours and then decided to call. Slow response on Cu. Service, granted, not the only ones with problems.
On the meantime decided to look more into the reviews. Fourth one brought me here and I realized I was in for problems. I wish I read these reviews first.
They actually activated my account when asked about it and charged my cc. Because of the delay, I learned of the monthly fee and other problems and asked about it. Then asked to cancel the account. They hung up on me.
Called back and since I always ask them to repeat their names and write it down, got the same guy. He told me I hung up on him, even though I called back and waited more than 5 minutes to speak with someone.
Promised a credit within 3-5 days....I'll wait and will update post.
Reply from Pingo.com
Cassiano´s profile
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I'm afraid that we are in a high fraud industry and need extra steps in place to control new sign ups. Which can cause a slight delay in the new customer verification process. You could have contacted our account verification team directly to help confirm your account pingoverification /at/ pingo dot com. It also helps to verify your email when you sign up to speed up the process.
Customer service is available 7 days a week from 9am to 12pm EST to resolve these types of issues. I'm not able to see your account to look into the issue that you experienced but we are sorry and need to work hard to maintain a 95% customer retention rate.