Silvia Atkinson´s profile

Reviews (1)

Bambino Direct

NEVER EVER USE BAMBINO DIRECT

These guys pretty much told me that they don;' care about my children's safety. We asked to swap a trampoline entry door because the zip was SEWN ONTO THE WRONG SIDE. You couldn't get a more obvious manufacturing fault. BAMBINO DIRECT do everything they can to avoid dealing with the request, and are refusing to swap or refund now. I'm not sure if this company is perhaps too cash strapped to provide service correctly or not, but please, BUYER BEWARE. This is online retailing at its worst.

04 September 2013

Reply from www.bambinodirect.co.uk

Hi there. We are very disappointed that you had such a negative experience. We certainly do take the safety of our customers and their children very seriously, and we were concerned when this issue arose and was brought to our attention.

However, in our defence it was the manufacturer of the product who claimed that you had put the item together incorrectly based on the photographic evidence provided.

We put pressure on them to replace the item anyway, despite their claim it was caused by user error. We worked very hard behind the scenes, communicating daily with the manufacturer, and they have agreed to replace the netting. Therefore to claim we did everything we could to avoid dealing with the issue is both disingenuous and incorrect. We have evidence of lots of communication between ourselves, the manufacturer and yourself.

If you feel we could have done something else, please let us know.

Silvia Atkinson´s profile

profile image of Silvia Atkinson
Silvia Atkinson
Reviewer
1976
United Kingdom

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