Deni Wortho´s profile

Reviews (1)

Very disappointed so far...!!!

Rang Friday 23rd August to place order for iPhone 5. Was put through to Harry , who told me they was in stock & that I will get my phone Saturday 24 th August ( next day.. Haha what a laugh.... ) He also said I will get an email.. Mmmm , no email. So I rang them Saturday afternoon , was put through to a girl, can't remember name.. She asked me for my order number, I told her that I wasn't given one by Harry .. Tut Tut... !!! Like I wasn't also sent an email like he said I would get... She told me that my order was still being processed, & that it would take 48hrs..!! So much to the hype on there site for next day delivery.. & Harry telling me this rubbish too...!!! She also said that she had sent me an email & to check for it.. Well yet again no email from them.. & just in case they try to say there must be something wrong at my end by not recieving it, I can assure them there isn't as I have received dozens today from all other senders..!! I think the management of buymobilephones need to pull there staff into line, so there business is run more reliable & efficiently ..because bad customer service & reviews , are really bad for business , especially with soooo many phone shops like yrs that are so eager to have people's custom., people have got the pick of the crop.. & they will just go else where.. Bad news on service travels fast...!!!! My order number is : 3330673. This is what the girl gave me... Thanks Harry for not giving it me... !!!! Totally appalling service...!

27 August 2013

Reply from

Hello Denise,

The handset has been dispatched and will arrive with you today.
We are sorry for any communication issues that may have occurred, we will raise your feedback.
I checked on your account and when the order was placed the stock was available, there was a slight delay due to a network backlog.
Once again our apologies for any delays.

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Deni Wortho
United Kingdom