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Asos

COMPLETELY UNSATISFIED & DISAPPOINTED

I ordered a dress on Aug 13th to wear to a Wedding at the the end of this month. The expected delivery was to be on or BEFORE Aug 21st. I had scheduled an appt for Friday Aug 23rd for a fitting. Let me just say that today is NOW Monday Aug 26th and I have yet to recieve this package. I emailed ASOS Customer Care and they told me they are terribly sorry but that my parcel went out late and it would be up to a 48 hour delay.
Hmmmm .. that means I would have recieved my package on Friday the 23rd. When I wrote them and explained I was in need of this dress by a specific date (hence why I ordered early) they responded with " We’re really sorry for the delay, we know this isn’t the news you were hoping for. To make it up to you, we’re including a discount code for you to use on your next order. Your 10% code is valid for one purchase on your account." Since Friday I have asked the status, and NO REPLY.
10% SERIOUSLY ASOS!! Thank you but NO THANK YOU, the 10% is not worth the trouble and set back this has caused.
Let me finish by saying I orderd a pair of heels through Lulu's Thursday evening the 22nd, and they have sent me updates that package will be delivered tomorrow! 4 business days before expected! That is the kind of speedy delivery I am talking about!

Brittany ´s profile

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Brittany
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United States

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