i use online banking...entered pin incorrectly...got blocked....asked for new pin.....wait...wait....new pin arrives after 7 days....entered it but account still blocked....get told to wait for new ID ...because original dippy woman took it upon herself to block account and issue new pin..AND...new ID....new ID arrives today....but no joy....get told to wait for new pin!!!!!...and destroy old 'new' pin!!!! what is going on????...paranoia at santander it seems to me.....do they have any idea of the chaos and hassle their over complicated and trigger happy system causes their customeers?....do they even care?....after 10 days of no online bank I am at my wits end as I have bills to pay and money to transfer....please for the sake of sanity make it simple and customer friendly.........Update:..day 15 and still no id..I phoned them and they say they will repost one to me....for pity's sake...I only want a new pin..not a new identity, passport,or political asylum!!!!!....why could i not just get one from a santander atm using my still valid bank card and pin????????...or would that be too simple an answer!!!...someone needs to kick ass with santander....before we all go mad at numerical frustrations.....!!!
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