Purchased item and chose option to have this delivered on friday 23rd august before 1pm. Needless to say there was no tracking info for this item and DX couriers are the most useless couriers i have ever encountered. Parcel delivered after 1pm ( had to go out at 1pm) call couriers an they have advised that cannot collect parcel so wanted to charge for redelivery. Not happy so called the physioroom who advised that i had only paid for the item to be delivered on friday 23rd but not before 1pm as this would have been £8 more expensive. When i ordered i selected this, i cant be held accountable that i wasnt charged the correct amount. Called to ask for help to be told nothing we can do. So i have now had to order product from elsewhere and am now awaiting a refund from thephysioroom( which i havent had yet!!!) disappointed as i had been advised thepyhsioroom was a good place to shop but after this expericience i cant say i will be returning. Thanks
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