Tracy W´s profile

Reviews (1)

Blue Chip Holidays

Happy Campers

Ok, we weren't camping but we were happy with Blue Chip, the booking process and the location of the property we rented. After a rather unusual process with the debit card booking (website said there was a problem - there wasn't, it seems the process doesn't go "end-to-end" automatically as we've come to expect with most online bookings) we received all the confirmation details very promptly and the information was accurate and informative. We did have to give feedback that the property we rented wasn't as clean as you'd expect but this probably isn't Blue Chips fault. They might want to consider hiring better cleaners though! After cleaning the kitchen, bathroom and bedside cabinets myself we were able to settle in and enjoy our vacation. We're hoping the lack of cleanliness at this property was just a one-off, it hasn't put us off giving Blue Chip another go net year.

29 August 2013

Reply from Blue Chip Holidays

Thanks for your review and the feedback, we're glad to hear that you plan to visit another of our properties in the future and look forward to welcoming you again. We take the cleanliness of our properties very seriously and expect each one to meet a high standard at all times, so we're sorry to hear that you found this property to fall between both our and your expectations. Our Customer Service team are always on hand to help with any issues you may experience during your stay, and we will contact the property owner quickly to act on any concerns. Blue Chip Holidays

Tracy W´s profile

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Tracy W
United Kingdom