Mr Quinn´s profile

Reviews (1)

4ourhouse.co.uk

Good products but refunds very slow

On my first order for a motor for a tumble dryer the part I ordered was not correct due to slight differences in models. Customer services were very helpful and identified the correct part and arranged for it to be sent and the incorrect part picked up.
The correct part cost about £30.00 more but instead of billing me for the difference I was forced to pay the full cost of the new part and told the original full payment would be refunded. Considering that it tales about a minute to refund a payment on a PDQ terminal, I had to wait for nearly a month for the refund to be made. Good for 4ourhouse cash flow but very bad for mine.

28 August 2013

Reply from 4ourhouse.co.uk

Dear Mr Quinn

Thank you for your feedback.

At 4Ourhouse, we always look to provide the best service and we are disappointed that the service did not meet your expectations on this occasion.

We have looked into this issue for you and we can see that the refund was actioned as soon as the part arrived back into our warehouse. Sometimes the refund can take between 3-5 working days to be actioned and we apologise if this time scale did not meet your requirements.

We hope as a valued customer that you will return to us in the future so that we are able to demonstrate our usual levels of customer service.

Kind regards,
Laura

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Mr Quinn
Reviewer
United Kingdom

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