Mrs Beckingham´s profile

Reviews (1)

Sent wrong part first time but put it right

I was pleased to be able to find my obsolete fridge shelf on this site even though it was unavailable at several other sites. Unfortunately a completely different part was actually delivered, but one phonecall found a helpful person who arranged a refund and return label and reordered the correct part which did arrive promptly.

As this was their mistake, I would have preferred it if they had been prepared to collect the wrong part rather than send me to the post office.

05 September 2013

Reply from

Dear Mrs Beckingham

We apologise for any inconvenience you may have experienced.

At 4Ourhouse we truly value our customers taking the time to provide us with feedback. We have now updated all the relevant departments with your concerns and suggestions regarding overall experience.

We hope to assist you again in the future.

Kind regards

Mrs Beckingham´s profile

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Mrs Beckingham
United Kingdom