I was pleased to be able to find my obsolete fridge shelf on this site even though it was unavailable at several other sites. Unfortunately a completely different part was actually delivered, but one phonecall found a helpful person who arranged a refund and return label and reordered the correct part which did arrive promptly.
As this was their mistake, I would have preferred it if they had been prepared to collect the wrong part rather than send me to the post office.
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