Went onto Plusnet website and did live chat with advisor. The transcript proves that she assured me that there would be no installation charges. On this premise, I signed up. After they'd taken my money, PlusNet then told me that I needed to pay an extra £50 for installation. Hours hanging on phone lines and listening to pre-recorded music ensued! Still waiting for the return of monies that PlusNet took from my account. Nightmare company. AVOID AT ALL COSTS!!
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