Tessa Challenger´s profile

Reviews (1)



Went onto Plusnet website and did live chat with advisor. The transcript proves that she assured me that there would be no installation charges. On this premise, I signed up. After they'd taken my money, PlusNet then told me that I needed to pay an extra £50 for installation. Hours hanging on phone lines and listening to pre-recorded music ensued! Still waiting for the return of monies that PlusNet took from my account. Nightmare company. AVOID AT ALL COSTS!!

15 October 2013

Reply from Plusnet

Hi Tessa,

Sounds to me like you may have needed a new phone line installing. Where that's the case there is typically a charge of £49.99.

If this money hasn't been returned to you yet then I'll happily cast an eye over the situation myself?

You can get in touch by sending a private message via our Facebook page, tweeting us @plusnet or posting over on our Community Site forums - https://community.plus.net/forum/

Best regards,

Bob Pullen
Plusnet Digital Care.

Tessa Challenger´s profile

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Tessa Challenger
Dawlish, United Kingdom