I asked a product related question via Ebay in the evening and received a reply promptly the next morning. I rang the shop to get further clarification and found Richard to be helpful and knowledgeable. He didn't make me feel like I'm wasting his time which is what I am used to getting from some of the leading music shops I've been buying from in the past 10 years. I was happy to buy from him for that reason, and he sent my order that day for free. I received everything the following afternoon and was grateful to be able to start working with the new equipment immediately, as I had an urgent task to complete.
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