I have now been put through to my 14th department. Been on the phone 1 1/2 hours trying to find out why i am still being billed for mobile broadband i cancelled on 29th July. Every department so far has told me they are unable to help. Most of them tell me they don't offer mobile broadband (yes they do) and two departments hung up on me. Even tried the online chat but once they realized i didn't actually want to BUY a dongle they stopped replying.
Have now been told despite canceling this service 34 days ago it was only disconnected yesterday and thus i am liable for another bill for a service i no longer have or want. The mobile broadband service was so unreliable i haven't actually used it for over 3 months - outrageous.
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