Cheap items & fast delivery
Orderd microsoft points last night thinking I would be sent an email containing the point's but nothing. Have tried every manner of communication to get in touch with staff but all calls are automated and after have spent a full day waiting for web help to just be told every twenty minutes that my session had ended as all advisors were busy !!!! ... I gave up and went to the belle vale store in Netherly liverpool .After being refused physical points and showing them all correspondence of proof of purchase they managed to get hold of head office who said they would resend the code with no offer of any apology for my wasted day or compensation. And guess what I still have no code and no way of getting hold of anybody. Why does it say that if we have a problem we can go to a store when they have no power to do anything ??? Very very annoyed and disapointed.
Sara Fl found this review useful
I returned my good's via royal mail special delivery at my own cost & am still awaiting a refund after they have had the item a full two weeks.
I can be sure of this as the tracking number tell's me they have the item. When I speak to them on the phone I am told the refund is being processed ... They have been processing it for two week's .... Terrible experience and I would not recommend at all.
They have a facebook page that they are updating all the time yet they are too busy to issue refund's ... They are even taking pictures of the snow !!! what great fun for them . Very profesional !!!!
Eventually got my refund after many phone calls. My advice pay a little more and shop else where.
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