I used the Easybus servis in July and August and I considered to use it for my upcoming trip in October, when suddenly I decided to read the reviews once again. To be honest I am quite shocked, because in my case both trips from London Gatwick to Earl's Court and back were nice.
My friend and I had tickets for 17:15 on the 23 of July, but we got through all the procedures quickly and were free at nearly 16:00. We still decided to wait till the booked time, but then considered it reasonable to try to go earlier. We found the stop, which was near the North Terminal, but it still was only 16:50. The bus driver though took our tickets and told us to come inside. We even travelled to the South Terminal alone in the couch, then a couple of people joined at the South Terminal and in an hour or so we were at Ear'ls Court.
The trip back was on the 8 of August, we had our tickets for 10:10 in the morning, we arrived earlier and saw the bus standing nearby, but it came only about 10 minutes late. Nevertheless, we got on a bus, and it was full. People got heavy and big baggage, but the driver opened the back doors and attached the baggage to the aisle and everything was okay.
Now I'm reading all the reviews and really think of going to book with National Express, although there's a possibillity that till October everything will be better...
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