My Story: Was told 'Superfast broadband up to 76Mb/s', It's their best package for all the family. Spoke to a representative before purchasing, was told "to expect over 50Mb/s". So went ahead and signed up. 1st day after installation (yesterday) was getting speeds of 12Mb/s, which is pretty much regular broadband speed. First tried contacting via online chat. Spent at least half an hour just for them to verify me through data protection. It was obviously a foreign agent as his english was very poor. When asked what speeds I can expect he told me 96Kb/s, I then asked "less than 1Mb/s??" to which he never replied after waiting 10 minutes I decided enough is enough. So I then tried their contact centre, took half hour to get through to their cancellations department. By this time I was so fed up I wanted to cancel my contract. Had real difficulty trying to understand the asian lady in the call centre, when she eventually realised I wanted to cancel she said ok, then placed me on hold for 10 minutes. Finally a lady named Allison answered the phone and she was British and very lovely. She told me that there's a problem with my area's connection and she'll get it sorted for me. She said she'd ring me back today and let me know if it was sorted. So she rang me back at 18:00 and said it was all sorted and have I tried it yet. I've been in work all day so hadn't. I trusted her and thanked her, happy to stay with TalkTalk, even though my 1 day with them had been horrific. So I finally just got in... Yep you guessed it from my headline ^^ now I have 7Mb/s for £36 a month. I'm getting the impression that all they are trying to do is keep me with them through the 7 day cancellation period. Thats the feeling I had the day on the phone when speaking to the asian lady. So tomorrow before I clean my teeth, shower or anything else, I'm going to be on the phone to TalkTalk cancelling my subscription. From reading other reviews could be a task on it's own. I'll update in a week or two to let you know if I have difficulties with that. For now I beg of you all to stay Far Far Away from TalkTalk. Oh by the way if it's any help to anyone, Alison (UK,English) rang me off 08009555511.
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