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Good company, terrible service.

I have used QuickQuid several times. They provide a great service, the money is always in my bank within an hour, and the interest rates are cheaper than the other Payday Loan companies (that I can find).

However, the staff are a big problem. I usually use the live chat service to contact them, and to put things in perspective for you, the shortest length of time I have spent speaking to them on it is 25 minutes. That was just for a general query about my loan. The reason it took so long is that I had to reword my question FOUR TIMES because the representative didn't understand what I was asking. This is not an isolated incident unfortunately. If I have a few queries it can take up to an hour. I just don't get why they employ people who cannot grasp simple questions until they have been worded in four different ways.

The staff on the live chat and the helpline are always very rude and sarcastic, and they bring down the otherwise great company.

Jessica Arthurs found this review useful

James Stewart´s profile

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James Stewart
Montrose, United Kingdom