Katrina Welch´s profile

Reviews (1)

Safercigs Ltd


I can't write a review about the product as I have not yet received it. Having placed my order and paid extra money for next day delivery (as we needed the product quickly as we are going on holiday tomorrow). It was only after my payment had been taken that I received an email, thanking me for my custom but then stating that safercigs was on holiday so my order would not be sent until 2nd September at the earliest. of course I was unable to get a refund , as they are on holiday! so i have had to pay out more money to another company for the same product. The other company dispatched the product the same day as I ordered it and I received it the next day FOR NO EXTRA COST. Think I'll stick with the other company from now.

31 August 2013

Reply from safercigs.co.uk

It was clearly stated on the front page of my website that we would be on holiday a d a 12% discount code was available during this period. had you looked on my website you would have known we was on holiday also it was included in all emails from us. We can not possibly factor in customers who do not read the information we provide.

It was very clearly stated that all orders would be shipped on 2nd Sept I am sorry you missed that but we can not be blamed because you did not read the main page of our website hundreds of customers was able to see this

Katrina Welch´s profile

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Katrina Welch
United Kingdom