MR B WALKER´s profile

Reviews (1)

JUSTPOLES- Curtain poles and Curtain Tracks

Appalling delivery time/cost

I paid £7.50 to have curtain holdbacks delivered, and it took them 9 days to deliver them. Homebase sell a very similar product for £8 - considering the holdbacks cost me £20+, I am disgusted - not to mention the poor attitude from the staff when you phone them! Will never bother again, waste of time and money.

02 September 2013

Reply from

Hello Mr Walker
We have checked your order and there seems to have been a slow delivery but this was due to the bank holiday
22-8-13 Order placed
29-8 -13 Order dispatched, this was the 5th working day..
The products that you have seen in Homebase are not the ones that you have purchased, but a far inferior copy, which are cheaper because of that reason.
We have spoken to the advisors that took the phone calls from your wife, and we did advise that the delivery was slightly delayed, but was immanent to be delivered, we also left voicemails to re-iterate the delivery.
Most of our deliveries are within 3 working days, unfortunately yours took slightly longer, and we do apologise.
Justpoles Sales Team.

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United Kingdom