David Kemp´s profile

Reviews (1)


Don't trust the stock levels on the website, or their phone operators

After placing an order online for a product that was "in stock", I received no communications for 5 days, and then, when I phoned them, got told it was being checked into the warehouse and should be with me in 3 workings days. The next working day, I got an email telling me the item was out of stock, and also out of stock at the supplier. Someone was clearly lying to me.
I've asked for a refund, so I'll wait and see how quickly that gets processed.

03 September 2013

Reply from Fatbirds

Dear David Kemp,

I am very sorry this happened to you.

In this instance we had made a stocking error and I apologise profusly for this.

The stock levals on this item have been corrected.

Your refund was processed yesterday and I sent you a email yesterday to confirm this.

Kind Regards


David Kemp´s profile

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David Kemp
United Kingdom