After placing an order online for a product that was "in stock", I received no communications for 5 days, and then, when I phoned them, got told it was being checked into the warehouse and should be with me in 3 workings days. The next working day, I got an email telling me the item was out of stock, and also out of stock at the supplier. Someone was clearly lying to me.
I've asked for a refund, so I'll wait and see how quickly that gets processed.
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