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Reviews (4)

ProCook

Fine

Fine - just as I expected

www.diy-kitchens.com

Very mixed

Quality if unints excellent with an excellent choice of sizes and styles. Advice at showroom and helpfullnes excellent.

However - advvice on ordering and delivery very poor. Though there are pages on the website, it is NOT very user friendly and easy to mis-interpret. It does not make it clear that for the basic service, even though you know the week when your kitchen should be ready, ther is not flexibility as to it's delivery - in fact you do not know until the day before it arrives. There is also little information as to fitting components that come with it. They do not provide wall fixings for base units.

Though some of the problems with the order were sorted out very quickly, others were not. I got the comment - 'it's never happened before' when I reported that I could not dismantle a dry fix unit as the legs had been fitted over the screws. I had to email twice before I got a call about non refund of my jig deposit and this was 6 weeks after returning it.

In sumary - pre sales excellent but after sales needs a lot of improvement

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peter
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United States

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