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Reviews (1)


postage charge

I was delighted to receive my order of Maxwell Williams Cashmere Enchante £104.24. Even more pretty than the picture. I went straight on line to order matching items to the value of £94. To my disappointment i received an email to say i would incur an £18 postage charge. I am thoroughly disappointed as a Northern Ireland customer i feel discrimimated against and the charge is very high. Consequently i cancelled my order and will not be a repeat customer nor will i recommend.

03 September 2013

Reply from Havens

Dear Mrs Campbell,
I am so sorry that as a Northern Ireland customer you feel discriminated against. It is a problem for us as the logistics and costs of despatching to Northern Ireland are high. You selected mainland UK as your destination, sadly that bit of Irish Sea means that Ireland and indeed other British islands separated from the mainland by sea are more expensive to send to all this explained in the delivery terms and conditions.
What I am happy to do on this occasion to ensure that you make up your set is to waive the delivery charge.
If you wish to proceed please let me know and I will reinstate your order.
In the meantime I am asking my despatch manager Peter to look into ways of sending to the UK Islands more cost effectively.
Sorry to have upset you,
Kind regards,
Nigel Havens

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Mrs Campbell
United Kingdom