I was surfing goggle to find my previous van hiring company contact number. Somehow my eye caught a sight of icanhire.com. Quickly looked at the reviews and found everyone one was happy to use their service except some one got disappointed because of long wait on the phone to speak to the customer service department. I filled out the booking form and waited for their call but did not get the call that evening. I received the call only the next morning although they say they call back in 30 minutes or quicker after we submit the booking form online. The next morning I cancelled the booking made to another company and decided to go ahead with this new way of hiring the van without meeting a member of staff when they called me back.
I was charged only the money as stated in the website. I drove more than 250 miles on the day but there was no any extra charges as this was unlimited mileage scheme. Quite easy to follow the process to get into the van, just need your mobile. All instruction comes in the form of text messages and emails. The best part to me was I had to go to my work at 7:30 am the next morning so I went to the same place to return back the van at mid night. I would either have to take the morning off in my work or pay a day extra to the van company if I would not be able to return the van that night. Followed the van return process sent in the text and jobs done in a minute.
I am very happy with their service and recommend to all I know to hire from them. However, if there could be more customer service attendants this could be faster and convenient for all of us.
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