Agnieszka Kuehn´s profile

Reviews (1)

Impossible to contact

Purchasing a ticket was a good expierence. The airline cancelled the flight and I got no notice about it, so 2 weeks prior to departure I was desperate to contact your office. No matter how long I tried to call, the line was always busy. There was a happy end, but the stress was very big.

03 September 2013

Reply from

Dear Mrs. Agnieszka,

We would like to thank you for your rating!

After checking your case we we would like to say that we are truly sorry for that you had difficulties with reaching our customer service and felt being left with uncertainty.
Therefore we are glad that everything finished successful!

Again we kindly apologize and hopefully in the future we can show you the customer service each client deserves.

Kind regards,

Agnieszka Kuehn´s profile

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Agnieszka Kuehn
United States