William Johnson´s profile

Reviews (1)


not good

When I made my booking I requested a room number but when my room voucher came it said no requests on it I got in touch with alpha rooms and was sent the hotel phone number and was told nothing can be done and phone myself will not use them again

04 September 2013

Reply from alpharooms.com

Dear Mr Johnson,

I am sorry that you were not satisfied with your booking. We pass all requests to the hotel but as stated on our website, at the time of booking, that we are unable guarantee any requests made.

Our customer service team sent you the phone number of the hotel so you could make the request directly with them and therefore securing your request.

Kind regards,

William Johnson´s profile

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William Johnson
United Kingdom