If you value your sanity and spare evenings (now spent writing emails to first utility and about first utility) do not venture down the path of using them.
i used them for 12 months, never got a response when calling, couldn’t login online since they didn’t send a password etc, and finally when i moved home in May of this year- i still could not get shot of them. Mislaid final meter reading, sent wrong final bill (with wrong meter reading) and finally sent through a letter informing me of dept agency referral if i didn’t pay up. The day before a chap called Charles had promised us a final - and correct bill. Please use the opportunity while you have chance and avoid them. All of the people on this site are commenting negatively about First utility for a reason!
wendy Kay found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.