Cybercandy Ltd

Really Bad Customer Service

I ordered 10 twinkies and 12 cans of Mountain Dew, everything was confirmed and fine. I chose next day delivery at 12:47pm (£5.50 by the way!) so i could enjoy them before i went on holiday, i recieved an email the next day saying the twinkies were out of stock at 5:25pm. I then recieved an email the next day at 9:53 saying they hadnt arrived and id be refunded the extra money i paid for next day delivery. Later that day at 12:40 i recieved an email saying they had arrived and would be sent out straight away. I followed it all on the HDHL tracking number i recieved, but HDHL had a problem with delivering them as they couldnt find my building, BUT cybercandy didnt tell me until a few days later when i emailed them asking what was going on, to which they said that HDHL couldnt find the building. I then went on to ask for a refund, and now it is over a week later and i still havent been refunded!
SORT IT OUT CYBERCANDY!