Francesca Harding´s profile

Reviews (1)

shocking !!

Some of the hen party arrived early as we were going to decorate it before the hen arrived ..... Instead of a luxury cottage or barn we were promised plus getting hyped up by the pictures online we were shocked to turn up and see a shed which was infested with a wasps nest two showers inside yet couldn't shower in both at once .....
And in the middle of nowhere....
Although our butler in the buff (christian)arrived and cheered everyone up from the shock of the shed/barn he was wonderful I'd say best part of the hen weekend .
We were supposed to get free club entry and VIP treatment etc well when the hen party turned up at the nightclub not only did they not know who we were but the door staff insulted one of the girls to the point of crying her eyes out ,when we told manager of this he stated it was only a laugh ..... Not impressed ... So after 20 mins of him faffing about he eventually let us in and shoved us on a table in the hall way far away from the DJ and VIP .... He was so rude it really upset all of us so we went back to our shed sorry barn house early .....even had to book an Ann summers party during Saturday because there was no activities available to us. The money we paid for this shambles is shocking deffo not worth the money never using chillisauce again and safe to say I don't think the other girls will either ....
What a flop....

Hayden Kibble found this review useful

04 September 2013

Reply from

Hi Francesca,

Thanks for your feedback. Sorry to hear you did not enjoy your weekend as much as you could have done. Regarding the cottage and the wasp nest we will most certainly contact the provider to look in to this and come back to you. Concerning the location of the cottage, this was always stated on the quotes and booking that it would be around 20 minutes from Bristol city centre, and 30 minutes from Bath city centre. It also says in the product write-up that it is “Set in 60 acres of beautiful West Country farmland” so it is clear that it is not close to a major town/city.
I am glad you enjoyed the Butler in the Buff – they are always good value for a group of girls on a Hen weekend!
I am not sure why the club were saying they didn’t know who you were, as we have written confirmation from them of your booking. We will contact them to find out why this did not filter down to the door staff as we do not want this confusion to happen again, alongside any potential rudeness that you mention too.
Daytime activity options are all over our website, and can be booked through us (subject to availability) at any time. There was actually email correspondence between the Chillisauce Account Manager and your group leader regarding Dance Lessons, Cocktail Making, and also Seduction Classes, however none of these options were taken up by the group.

Kind regards,

Francesca Harding´s profile

profile image of Francesca Harding
Francesca Harding
Milton Keynes, United Kingdom