This mob tempt you in with low prices then whack them up by 20% when you need to improve on the month long delivery they offer (they only tell you this after you have ordered) for goods that most other suppliers can ship overnight! When you try to cancel they say they will not refund you without their suppliers agreement,(??????) in any event you won't get the 20% 'express' shipping charge refunded and any refund could take 30 days.
There are much better online suppliers out there, benefit from my experience and avoid mytub.com.
Note: The pathetic mytub repsonse shows they have absolutely no sense of how to achieve customer satisfaction. No mention that they only give a delivery date after you place the order. No mention that a simple web search revealed several other suppliers with this particular item in stock. No mention of their absolute obsession with getting your cash - nothing happens till you pay the piper much more than you bargained for. No mention of stating the 'express delivery' would be £10, but charging £12 - all their other quoted prices include VAT. I stand by my opinion that this is a BAD supplier with poor 'cash grabbing' values and an even poorer appreciation of customer service. Hopefully they will become a casualty of the next phase of this recession.
Note2: Not satisfied with abusing your consumer rights and taking the wiz with your money this company's directors then harass you on the telephone trying to convince you that you are in wrong when you post an objective and accurate review of your dealings with them!!!! Does the nightmare never end???
Chamberlain Maintenance found this review useful
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