A few weeks ago my landline had some connection faults, I could only recieve call in but without sound. However, when I called up for them to check my line for 'fault'. They put me on the line waiting 10 minutes before they finally comepleted this alledged 'test'. That took ~£7 off my mobile credit. They then replied: 'There is nothing wrong with your line.' They had conned me of 7£ for waiting for them to complete their stupid test!
After this, I called again, this time a woman picked up. She was more helpful. She didn't run a test, which proves the call before was not needed (ie. the test was not needed.)
But she did offer me a call-in from one of their BrightSparks engineers. I was delighted... But not for long.
Their engineer came along and ran some tests on my line and found that the problem was interference from using a faulty filter box. He changed it for a new one and did some final runs to make sure everything was fine. It was.
A month later my bill turned up, it had risen from ~£9.00 to £60 pounds. I was outraged! It turned out that I was charged £50 for an engineer to fix on of THEIR problems! After all, I did get my filter box from TalkTalk. This meant I was charged because TalkTalk sent me faulty equipment! Is it my fault the box was broken? NO!
I was scammed of £50 because I was using bad equipment TalkTalk sent me!
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