i do hope I am not testing fate! I have been with Vodaphone (dreadful customer care) and Orange (service became worse and worse as prices went up and up), having had a mobile for 20 years. I actually have 6 numbers on my contract. O2 have astounded me with their service and although I sympathise with those who have had bad experiences, be very careful who you move too. I'm sure if you speak to O2 complaints department (free of charge on your handset) they will be happy to help as they do seem to be concerned with customers and their problems.
I contacted dial-a-phone today for an upgrade on a two year contract finished today. I queried the £200 cashback and apparently I should have returned redemption vouchers accessed through the website. However, no information had been provided, the website was given if I required info or had any questions, which I never did no never accessed. The first contact I had today told me that I should have been sent claim forms with the welcome back which I didn't receive, the second lady said these weere only accessible from the website! Needless to say I am taking my business elsewhere, will upgrade tomorrow!
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