We switched to talktalk a month ago because of the huge bills from BT. When i rang talktalk about switching i was only after phone and broadband as we are happy with sky tv, but was talked into the tv package too as it was cheaper. Anyway... 3 weeks later we have recieved the tv box (that we didnt really want) but the router (that we needed) is still not here. Then 4 days ago they cut the phone line off without any warning. Phoned up to pay the bill and was told it would be back on within 24 hours, well 40 hours later its still not on! After just a month we are done with this second rate company.
I usually use fedex but on this occasion had to opt for parcelforce. After seeing the reviews on here (trustpilot) I got a little worried but there was no need! I use fedex because they are always on time and get my parcels delivered safely before 9pm. Parcelforce delivered at 8:10 with 0% damage/creases to the packing, so I rate them very good on this experience :)
Felt really strongly about recent issues with my internet and phone provider (BT). So I decided to write a review, my first ever on trustpilot . I kept composed and even edited out anything that could be termed course or offensive at all before posting my review only for it to instantly disappear and say it was reported for bad language. So I read through it a couple of times on the edit screen to make sure there was no bad language or anything offensive at all.
I thought maybe it was standard procedure to check the reviews. So I waited 6 days then checked when I was next online...and still no review. So I message trustpilot and ask if they actually bother checking reviews? Yes within 7 days was there reply. Low and behold on day 8 the review I took 30 mins to compose and type was gone. Or should I say never checked and/or published when it was perfectly fine.
What's the point trustpilot?
I suggest you do some work and less time at the coffee machine.
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