Richard´s profile

Reviews (1)

Silver Shuttle

The jury is out!

I used Silver Shuttle for the first time, this week. The service was reasonably priced and the driver was there on time. Three concerns - the driver was on the phone when he picked me up (which was rude), he stayed on the phone all the way to the car, he then spoke on his mobile while driving (as you know, this is a traffic offence and with good reason). I will try the service once more and if I see this type of behaviour again, I won't continue.

05 September 2013

Reply from Silver Shuttle

Thank you for this feedback on our service which is very much appreciated. Great service is a fundamental part of our business, and your feedback is invaluable in helping us improve. This is a clear breach of our policy on customer service and use of mobile phones which we take very seriously and will take up with the operator and driver concerned through our compliance process.
We would like to apologise for the poor service you received and offer you a discount from your next booking to show you that your experience was far from typical and that we can deliver excellent service.
Best Regards.
Silver Shuttle Customer Service.

Richard´s profile

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United Kingdom