PeterH´s profile

Reviews (1)

Always Riding

Fast, accurate but maybe a little pricey

Both times I have ordered I have received the goods quickly and with no fuss at all. They are one of the few places to stock some brands (e.g. TwinSix) so if you would like to buy those brands you are stuck with their slightly high prices relative to the rest of the market.

Maybe it is the cost of small brand products, import duty, low volume sales or profiteering. Who knows, I just wish it wasn't so eye wateringly expensive! I would certainly buy more full price from them if it was 10-15% lower rather than just waiting for the sales...........

06 September 2013

Reply from Always Riding Ltd

Hi Peter,

Many thanks for your review!

I would just mention that we certainly do not profiteer, or attempt to take advantage of our customer community - I think we'd be a very different business if that was our ethos! When we bring in a brand like Twin Six, which has no formal distribution arrangement in the UK, we have to fund the import costs and shipping. Then, to make it worthwhile, we have to set a fair price, both fair for us and the customer, otherwise it would simply be uneconomic to sell the collection, making it necessary for the customer to buy from the US at a much higher price once shipping and customs are taking into account. Furthermore, as we take the responsibility of bringing in this particular brand, by dealing with us, you have surety of returns, exchanges and ongoing product pos-sale support should issues arise.

Many thanks,

Pete

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PeterH
Reviewer
United Kingdom

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