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Where is my parcel????

My order number: 30950303

I placed an order on the 20th August and received a confirmation that it had been sent, then was given a tracking number which indicated "Your order has arrived at the interim distribution point for onward relay to the destination country." (South Korea)
After 2 weeks, I still have not received it!

06 September 2013

Reply from Lookfantastic

Hello Lee Jena,

Thank you for the review.

I am really sorry for the inconvenience this has caused you, I have raised this tracking issue with the appropriate department so hopefully we can get an update for you.

I have also sent you a message through your online accounts messaging, please login to view this response.

If you should require any further assistance please reply back to the message.

Kindest regards,

Lookfantastic.com Customer Care Team.

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Lee Jena