Malcolm Morton´s profile

Reviews (1)

Whisky Online

The purchase was great, but delivery by courier left much to be desired.

The email purchase procedure was fine, and the initial handover to courier was fine also - with delivery estimated to South Africa in 4 - 5 days. It is now seven days since I made the purchase and I still do not have my whi\sky. It transpired that the courier system managed to spell my email address wrongly - and there was no system to hasten delayed replies - delayed because I had not received the original email. after a couple of days of inactivity, I checked with their customer relations and spelled my email address - using the phonetic alphabet. It was only when my patience ran out for a second time and I once again got them to check my email; address, that they corrected the error, and I received my first email. On checking their tracking system I saw that my parcel had been despatched from Heathrow - TWICE.
And so I await delivery - which should be made on day eight - by yet another courier company - to whom the delivery has been delegated - at a price.

Malcolm Morton´s profile

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Malcolm Morton
Reviewer
South Africa

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